Terms & Conditions
This website is operated by UNLOCKINGONLINE.COM.
UNLOCKINGONLINE.COM and all associated websites are formally owned by TELECOM TASKS LTD.
TELECOM TASKS LTD is a formally registered limited company in England and Wales (U.K.) Company Registration Number: 07673230
The following are the Terms and Conditions relating to all orders placed with TELECOM TASKS LTD. Upon ordering from any website operated by UNLOCKINGONLINE.COM / TELECOM TASKS LTD you confirm your agreement to these Terms and Conditions.
1. DESCRIPTION OF SERVICE
1.1 The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer.
2.1 Due to the nature of our supply chain, it is not possible for customers to cancel the service once payment has been received.
3. LEGALITY OF SERVICE
3.1 All of the services offered on this website are entirely legal in most of Europe (excluding France) and North America. If you are ordering from outside of these two continents, please check your local jurisdiction before ordering. Please do not order if you are located in France.
4.1 It is assumed that the phone is locked. It is not possible for us to check the lock status of a phone remotely.
4.2 It is assumed that any counter on the mobile device which limits the number of unlock code attempts to a finite amount is at the default factory setting of zero.
4.3 It is assumed that customers understand the difference between 3G and non 3G networks and handsets.
4.4 It is assumed that customers have checked that their phone will be compatible with the network they intend to use once unlocked.
5. CUSTOMER RESPONSIBILITY5.1 It is the customers responsibility to fully read the outlined terms of sale and agree to them in full before completing a purchase.
5.2 It is the customers responsibility to make sure that their handset is not already unlocked. Customer should at least try a rival SIM card before purchasing.
5.3 It is the customers responsibility to check the compatibility of their handset with the network they intend to use once unlocked. If a customer is unsure, they should do their research first.
5.4 Customers must understand that only 3G compatible handsets are designed to work on the newer '3G only' networks such as 3 (UK) or 3 (AUS). Older 2G handsets will not work on these networks.
5.5 Customers must understand that some services require that a SIM card from the original network provider may be required to successfully perform the unlock.
5.6 If customers intend to use a UK network after performing an unlock, they should first ensure that the handset they are unlocking has not been reported lost or stolen. Lost or stolen handsets are barred/blocked in the UK once reported and cannot be used on any network once this occurs. If a customer is unsure, they can visit checkmend.com to get a report.
6. SERVICE DELIVERY TIMES
6.1 All delivery times are merely APPROXIMATIONS of the time a service should be delivered within.
6.2 APPROXIMATED delivery times are calculated based on the average delivery time of previous orders of the same type.
6.3 All delivery times quoted do not include weekends unless explicitly stated otherwise.
6.4 Under no circumstances do we guarantee that the service will be delivered within the advertised delivery time.
6.5 Under no circumstances will we provide a refund to a customer who has received the service within a reasonable time frame but has either not used the service once delivered or has sourced the same service from elsewhere.
6.6 Where delivery time is quoted as 'INSTANT', codes are delivered in real-time once payment is completed.
7. REFUND POLICY & 100% MONEY BACK GUARANTEE
Almost all of the solutions on our websites are covered by our 100% Money Back Guarantee.
We provide such a guarantee to provide honest customers with the reassurance that the solution they are ordering will be delivered in good faith and will be fit for purpose. If we are unable to deliver on any part of our promise and the liability for any unlocking failure lies with us, we will of course accept that liability and provide a full refund.
In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:-
7.1 Guarantee applies to selected solutions only, please check solution description before ordering service.
7.2 Guarantee does not apply if unlock code is not required because phone is already unlocked. We still have to pay our suppliers.
7.3 Guarantee is only invoked if unlock has failed to work and video evidence can be provided to support this.
7.4 Some services require that an original SIM card be used to perform the unlock. Guarantee does not apply if customer is unable to source such a SIM card.
7.5 Guarantee does not apply where incorrect unlock codes have been tried prior to ordering our service and those codes have failed thus reducing and limiting the available number of attempts remaining.
7.5 Guarantee does not apply where customer retries the same unlock codes thus reducing and limiting the available unlock attempts before they have contacted technical support for advice.
7.7 Guarantee does not apply where customer assumes they are buying a SIM PIN code or SECURITY code which has been changed from the factory default and set by the OWNER. Our unlock codes do not bypass these type of locks. Our unlock codes ONLY remove the NETWORK restriction and allow the use of a rival SIM card and network operator.
7.8 Guarantee does not apply where customer is attempting to unlock a non-3G handset for attempted use on a 3G network. This is not possible.
7.9 Guarantee does not apply where handset appears to be BLOCKED once unlocked (Handsets are blocked in the U.K. if reported lost or stolen).
7.10 Guarantee does not apply if it is proven that handset is not compatible with the intended SIM and/or network after unlocking. This is the customers responsibility prior to ordering.
7.11 Guarantee does not apply if message received when attempting to unlock Nokia handset is "Cannot Undo Restriction" or "Not Allowed".
7.12 Guarantee applies only where customers have demonstrated that codes have failed by providing a detailed account of the procedure they followed and any error messages they received. We must be satisfied that the code is wrong or has failed to work. Video evidence may be requested before a refund is granted.
7.13 Guarantee does not apply where customer has sought an alternative unlocking solution before properly and fully receiving the service ordered from us.
7.14 On rare occasions, we may choose to extend the delivery time of an item if it has been delayed with our supplier. Guarantee does not apply where a service is delivered later than the quoted delivery time but still within 7 days of purchase.
8. UNLOCKING INSTRUCTIONS
8.1 All unlocking services are provided with implicit and full instructions on how to perform the unlocking process of the handset. Our instructions are clear and concise and must be followed carefully. Technical Support is provided to those customers who encounter difficulties unlocking their handset.
9. CUSTOMER ERROR
9.1 No changes can be made to orders which have been fulfilled where customer error has occurred in relation to the provision of data about the handset. Nor can refunds be provided in this instance.
9.2 In circumstances where an order is yet to be completely fulfilled and customer has provided incorrect data, we will endeavour to cancel any existing order and replace it with new order details. If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed. We cannot guarantee cancellation. If we are unable to cancel the order, the customer would be required to re-order with the correct details.
10. NOKIA: 'CANNOT UNDO RESTRICTION' or 'NOT ALLOWED' MESSAGES
10.1 In a small number (around 2%) of orders received for Nokia Unlock Codes, there exist some handsets which are in a state of 'cannot undo restriction' or 'not allowed'. This state means that someone has already attempted to unlock the handset using 5 incorrect codes or the handset cannot be unlocked using unlock codes alone. Instead, the handset must be unlocked using specialist cable and software. It is not possible to tell if a handset is in this state until you attempt to unlock it by code. Unfortunately, we are unable to provide refunds to customers who receive either of these messages when attempting to unlock their handset using our codes.
11. BACKUP OF IMPORTANT DATA
11.1 Customers are strongly advised to make sure that their 'Contacts', 'Messages' and any other important data is properly backed up to a secure location prior to attempting any unlocking procedure. In almost all procedures, all data should remain in tact during the unlock process. However, we will not accept responsibility for the loss of customer data should this occur for any reason.
12. PRIVACY STATEMENT
12.1 We will always endeavour to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
12.2 Your personal details will only ever be kept for the purposes of processing your order(s).
12.3 We will never pass any of your details on to a 3rd party without your prior consent.
12.4 We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only.
12.5 You can ask for your details to be completely removed from our database at anytime.
13. FRAUD & DECEPTION
13.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.
13.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
13.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with Paypal, Google, Internet Service Providers. Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of 'non-receipt' We are often able to successfully recover monies in cases where payment has been reversed or charged back.
13.4 In cases where we feel confident that a customer is attempting to defraud our company, we will forward an invoice for the reversed payment to the customers card address on file. A demand for payment including a £100 administration fee will be applied to the invoice. Customer will be allowed a 30 day grace period within which to pay the invoice after which time, a further administration fee of £50 GBP per month will be levied against the debt and interest (charged at 8% per annum / 0.6% per month) will be applied to the full upstanding amount. If the invoice remains unpaid after 90 days, we will seek recovery via the law courts and our debt collection agents.
14. TERMINATION OF ORDERS
14.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.
15. UK SPECIFIC TERMS
15.1 If a handset is reported lost or stolen (or abused), it may well be 'Blacklisted' (also known as 'Blocked' or 'Barred'), preventing it from ever being used again in the UK on any of the major networks. It is not possible to find out if a 'SIM Locked' or 'SP Locked' handset has been 'Blacklisted' from any particular network or all major networks without first performing the 'unlock' procedure using our services. Therefore, if we undertake an unlock and you find out the phone is in fact logged as stolen or abused, we cannot then refund your payment. We will undertake the job you request but cannot legally make a 'blacklisted' handset work again.
16. CHANGING IMEI NUMBERS
16.1 TELECOM TASKS LTD does not change IMEI numbers. This is illegal in the U.K.
17.1 The domain name 'www.DOMAIN_NAME', the website upon the domain and all associated software is legally owned & operated by TELECOM TASKS LTD. For the purposes of this website and all of its customers TELECOM TASKS LTD. is trading as 'www.DOMAIN_NAME'
17.2 All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part of with any one of the network operators or handset manufacturers detailed on our websites.
17.3 Please be aware that using unofficial solutions with your mobile phone may invalidate your phone's manufacturer's warranty.
17.4 We will not be held responsible for any damage or loss of data that may result whilst attempting to unlock your handset using any of our unlocking procedures.The above conditions are in addition to your statutory rights which are not affected.
ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH U.K. & EUROPEAN CONSUMER LAW.
Customer Service Manager
TELECOM TASKS LTD